For community living, property managers take care of all the community operations so that the residents can have a peaceful and comfortable stay. Property managers doing a manual task is tough and hence the use of a resident experience platform is ideal for effective management of the property.

As more and more communities are becoming technology-driven, the property manager’s role has also drastically shifted from the traditional method to technology-driven. Property managers deliver a great resident experience using the platform.

In every community, the relationship between the property manager and residents is quite tough and there has to be clear communication between them.

Here are a few points that property managers need to know about the resident experience platform.

1. Accounting System – Property managers should be aware that the resident experience platform is a secure environment for all payment details. All the financial details can be entered into this platform. The maintenance charges to be collected from the resident can be paid using this platform. The property manager can send reminders on this platform so that all residents will be aware of the due date for payment. Residents can make payments online, while the property manager can generate an invoice and send it to residents.
2. Daily Happenings – A community has many things happening inside; the property manager and front desk staff should be able to see an overview of what is going on in the community. The platform gives an overview of the various tasks like community events, administrative tasks, employee’s shift notes, visitors, amenity bookings, parking details, and other issues. This platform gives a daily overview and the property manager gets a glimpse of what is happening so that the day can be well-planned with the necessary arrangements.
3. Contact Details – A community living has many residents inside and an easy way to keep track of their data is to maintain a database. The resident experience platform maintains a resident database so that every resident contact can be fetched. Also, service people detail like plumber, electrician, etc. can also be stored on the platform. These contacts help the resident to contact any service when they require it. Property managers can also set which service people are on duty for that specific time. This setup ensures that the resident can contact the right service people.
4. Amenity Bookings – A community has many amenities for functions, get-togethers, etc. All these bookings can be done using this platform. The resident can also check if the amenity is booked by any other resident on that same date and time, before confirming the booking. The platform also has the provision to make payments. The property manager gets the notification of bookings and it will be available in the calendar. Once this booking is done, the property manager can make the necessary arrangements for that specific date.
5. Parking Management – Front desk staff and property management can easily track which parking spaces belong to which house in the community. Each resident’s vehicle gets a pass for their parking area and the vehicle details are entered in the resident experience platform. So, the property manager can easily track the vehicle if they are not parked in the designated place. Also, the property manager can track visitor parking and guide them through.
6. Domestic Help Management – A community has much domestic help like cooks, maids, drivers, etc. traveling in and out of the premises. The platform stores all the domestic help contact details. Residents can tag the domestic help to their house and be able to monitor when they are on the premises and when they go out. With this feature, they need not depend on the front desk staff to find out whether their domestic help has come or not. If any resident hands over any item to their domestic help, they can issue a digital pass, so that the front desk staff is aware of the handover of the item. This feature ensures that there is no theft in the community, thereby leaving it a safe place.

Conclusion – With these benefits, property managers can maintain the property well without confusion.